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Refund Policy

The Parties have agreed that they will make every effort to settle all disputes between BALAHON COMPANY LTD (hereinafter – Company), and the individual who filled in the registration form on the Product’s website and accepted the terms of this Service Agreement and of the appendices hereto at the moment of registration (hereinafter – Client)

If a Client is not satisfied with the quality of Signals provided by the Company, he or she may ask for a refund within 15 days after purchasing the Product by submitting a refund request to the Company. All refund requests must be submitted in accordance with the following requirements:

  • refund requests must be submitted in writing;
  • refund requests must contain the following information: Surname, first name, middle name (if any), Client’s e-mail, date and time of the purchase and claimed amount; circumstances that are the grounds for the refund request and evidence supporting those circumstances, including a list of documents and other evidence attached to the refund requests authenticated by the Client; other information necessary;
  • refund requests must be sent by the Client within fifteen (15) business days after the purchase of the Product. The Client agrees that a delay in submission of the refund requests is grounds for refusal to consider it;
  • claims/complaints/statements/notices may be sent by e-mail to compliance@invest-trade.org, by registered or certified mail, or by other means of communication that provide a record that they were sent (including fax) or may be hand delivered with acknowledgment of receipt signed by the recipient. Refund requests made and sent in another form will not be considered.

Refund requests must not contain:

  • an emotional evaluation of the dispute;
  • offensive statements addressed to the Company;
  • profanity.

To respond to a refund request, the Company may request additional documents and information from the Client. A refund request will be reviewed on the basis of data provided by the Client and log entries from the Company’s server. Log entries from the Company’s Server always prevail over other evidence and proof. The Company assumes no liability for incomplete trades and will not compensate any financial damages or moral harm suffered by the Client with respect to what the Client considers to be lost profit. When considering disputes, the Company will not take into account the Client’s references to information from other companies and websites.

The Company may reject a refund request if the terms of this section are violated.

The Company will revise a refund request within 5 business days after submission.

In case of any disputes, the Company reserves the right to fully or partially block Client’s access to purchased Product until the dispute is settled or until the Parties come to an interim agreement.

We issue refunds for our Product within 15 days of the original purchase of the Product. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.